Privacy Policy
At Sneakzy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or purchase our products, including footwear and watches.
1. Information We Collect
- Personal Information: When you make a purchase or create an account on our website, we collect personal information such as your name, email address, shipping address, phone number, and payment details.
- Usage Data: We collect information about how you interact with our website, including your IP address, browser type, pages visited, and the time and date of your visit.
- Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
- Order Processing: We use your personal information to process and fulfill your orders, including shipping and payment processing. Orders are processed within 24 hours after being placed.
- Delivery Expectations: The estimated delivery time for our products is typically 5-6 business days.
- Customer Support: Your information helps us respond to your inquiries, provide customer support, and resolve any issues you may encounter.
- Marketing and Communication: With your consent, we may use your email address to send you promotional offers, newsletters, and updates about new products. You can opt-out of these communications at any time.
- Improving Our Services: We analyze usage data to improve our website, enhance user experience, and develop new features and products.
3. How We Share Your Information
- Service Providers: We may share your information with third-party service providers who assist us with payment processing, shipping, marketing, and website maintenance. These providers are obligated to protect your information and use it only for the services they provide.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.
5. Your Rights and Choices
- Access and Update: You can access, update, or correct your personal information by logging into your account on our website.
- Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions provided in the email or by contacting us directly.
- Data Deletion: You may request the deletion of your personal information by contacting us, subject to certain legal obligations.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and indicating the effective date.
7. Replacement and Refund Policy
- Product Replacement: If you receive a defective product, you may request a replacement within 15 days of receiving your order.
- Refunds: If you are eligible for a refund, it will be processed within 2-3 business days after we receive and verify the returned product.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Seakzy Customer Support
Email: sneakzy268@gmail.com
Phone: 9560527201
Address: 3A/160 , Virmani tower, NIT-3, Faridabad, 121001